Terms of Service
1. General Provisions
These Terms of Service govern your use of the Nola Professional website and the purchase of products from our online store. By using our website or placing an order, you agree to these terms.
The seller and operator of this website is:
- Company: SIA "NOLA PROFESSIONAL"
- Registration No.: 40203639574
- VAT No.: LV40203639574
- Legal Address: Ozolciema iela 34 - 58, Rīga, LV-1058, Latvia
- Email: info@nolaprofessional.com
- Phone: +371 27805054
These terms are governed by the laws of Latvia, including the Consumer Rights Protection Law and applicable EU regulations on consumer protection and e-commerce.
2. Purchase Process
To purchase products from our online store, follow these steps:
- Browse products and add desired items to your shopping cart
- Review your cart and proceed to checkout
- Enter your contact and shipping information
- Select your preferred shipping method and payment method
- Complete the payment through our secure payment gateway
After successful payment, you will receive an order confirmation email with your order details. This email serves as confirmation that a purchase agreement has been concluded.
3. Payment Terms
All prices on our website are displayed in Euros (EUR) and include applicable VAT.
Accepted Payment Methods
- Bank links: Direct bank payments from Latvian, Estonian, Lithuanian, and Finnish banks
- Payment cards: Visa and Mastercard credit and debit cards
All payments are processed securely through the MakeCommerce payment gateway. Your payment information is encrypted and we do not store your full card details.
In case of order cancellation or return, refunds will be processed within 14 days to the original payment method used for the purchase.
4. Delivery Conditions
Delivery Countries
We deliver to Latvia, Estonia, Lithuania, and other EU countries. Delivery options and costs may vary by destination.
Delivery Methods
- Omniva parcel terminals and courier delivery
- DPD parcel shops and courier delivery
- Standard courier delivery to your address
Delivery Timeframes
Standard delivery within Latvia takes 2-3 business days. Delivery to other EU countries typically takes 5-7 business days. Delivery times may be longer during peak periods or holidays.
In accordance with EU consumer protection regulations, we commit to delivering your order within a maximum of 30 days from the date of purchase, unless otherwise agreed.
5. Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without providing any reason. This is in accordance with EU Directive 2011/83/EU on consumer rights.
Return Conditions
- Products must be unused and in their original packaging
- Products must be returned in the same condition as received
- You are responsible for the cost of returning the goods
Exceptions to the Right of Withdrawal
- Products that have been clearly personalized or custom-made
- Products that are not suitable for return due to their nature (e.g., mixed or inseparably combined with other items)
To exercise your right of withdrawal, contact us at info@nolaprofessional.com with your order number and reason for return. We will provide you with return instructions. Refunds will be processed within 14 days of receiving the returned goods.
6. Consumer Rights
Under EU consumer protection laws, you have a legal guarantee of 2 years from the date of delivery for any product purchased. This means we are liable for any lack of conformity that becomes apparent within this period.
Reporting Defects
If you receive a defective product or a product that does not match the description, please contact us within 2 months of discovering the defect. We will offer repair, replacement, price reduction, or a full refund depending on the nature of the defect.
Complaint Process
To file a complaint, please contact us at info@nolaprofessional.com with your order number, a description of the issue, and photos if applicable. We aim to resolve all complaints within 15 business days.
7. Personal Data
We process your personal data in accordance with our Privacy Policy and applicable data protection laws.
For detailed information about how we collect, use, and protect your personal data, please read our Privacy Policy.
8. Dispute Resolution
We aim to resolve any disputes amicably. If you have a complaint, please contact us first at info@nolaprofessional.com.
Online Dispute Resolution
If we cannot resolve your complaint, you can use the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr
These terms are governed by Latvian law. Any disputes that cannot be resolved through the ODR platform or other alternative dispute resolution mechanisms shall be subject to the exclusive jurisdiction of the courts of Latvia.