Returns & Refunds
1. Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not, we offer a straightforward return policy:
- 14-day return period from the date of delivery
- No reason required for returns within the return period
- The return period begins from the day you receive your order
Your right to return is protected under EU Directive 2011/83/EU on consumer rights.
2. Return Conditions
To be eligible for a return, please ensure that:
- Products are unused and in their original, unopened packaging
- Products are returned in the same condition as received
- All tags, labels, and protective seals are intact
3. How to Return
Follow these steps to initiate a return:
- Contact us at info@nolaprofessional.com with your order number and reason for return
- Receive return instructions and a return authorization from our team
- Pack items securely in their original packaging
- Ship the package to the address provided in our return instructions
- Refund is processed within 14 days of receiving the returned items
4. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Products that have been mixed or inseparably combined with other items
5. Refunds
Once we receive and inspect your return, we will process your refund.
Processing Time
Refunds are processed within 14 days of receiving the returned items at our warehouse.
Refund Method
Refunds are issued to the original payment method used for the purchase.
Shipping Costs
- Original shipping costs are non-refundable (unless the return is due to our error)
- Return shipping costs are the responsibility of the customer
6. Damaged or Defective Items
If you receive a damaged or defective product, we're here to help.
Legal Warranty
Under EU consumer protection law, you have a 2-year legal warranty from the date of delivery for any product purchased.
Reporting Defects
Please report any defects within 2 months of discovery. Contact us with your order number, a description of the issue, and photos showing the defect.
Your Options
- Product repair (if applicable)
- Product replacement with an identical item
- Price reduction proportional to the defect
- Full refund if other options are not possible
To report a defective item, email us at info@nolaprofessional.com with photos of the damage and your order details.